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Dealer Oriented Questions |
- Can we get a swatch of the fabric for dining chairs?
- What are the construction details of the various upholstery pieces?
- What is your company procedure for returns, donations and replacements?
- Who do I contact to be set up as a dealer on the Web Portal?
- Who do I contact for technical support when I can't sign on or can't remember my password?
- Who do I contact for Sales Tools?
- Can I call in my order?
- What do I need to be set up as a "Will Call" dealer?
- I would like to sell your products in my store/online. How do I begin the process?
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| Q: |
Can we get a swatch of the fabric for dining chairs? |
| A: |
Sorry, we do not stock fabric yardage for our dining room chairs.
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| Q: |
What are the construction details of the various upholstery pieces? |
| A: |
Kiln dried hardwood frames/parts, hand carving integral to the frame, 8-way hand tied seat spring construction, sinuous wire back construction, Feather blend cushions, Feather/down pillows, Fully padded exterior, Fully lined/interlined skirt.
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| Q: |
What is your company procedure for returns, donations and replacements? |
| A: |
• For all returns/exchanges, please see our warranty page.
• For all donations or defective merchandise, please notify your sales representative, so that they can submit all required photos, serial #'s, and the MCIR form to process the claim. Once an item is approved by AICO®, the receiving company must submit the original donation slip made out to AICO®, by mail, and the Invoice for the replacement item will be credited. If we do not receive this information the customer needs to pay the invoice in full.
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| Q: |
Who do I contact to be set up as a dealer on the Web Portal? |
| A: |
Please Contact Us that you would like to be set up as a dealer, and include your store name, and address. We can then put you in contact with your local sales representative who will assist you with all of your needs.
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| Q: |
Who do I contact for technical support when I can't sign on or can't remember my password? |
| A: |
Please Contact Us, and your message will be passed along to the correct person.
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| Q: |
Who do I contact for Sales Tools? |
| A: |
Please contact your AICO® Sales Representative, or you may Contact Us.
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| Q: |
Can I call in my order? |
| A: |
Sorry, we do not accept verbal orders; you may fax in your order or use the Commerce Portal.
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| Q: |
What do I need to be set up as a "Will Call" dealer? |
| A: |
Please Contact Us with your store information and location, and we will have your local sales representative contact you to give you all the information you need.
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| Q: |
I would like to sell your products in my store/online. How do I begin the process? |
| A: |
Please provide us with your store information and location, and we will have your local sales reps contact you to give you all the information you need.
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